Privacy Policy
This Privacy Policy outlines how Tutorly.sg ("we," "our," or "us") collects, uses, discloses, and protects your personal data in compliance with the Personal Data Protection Act (PDPA) 2012 of Singapore. By using Tutorly.sg, you consent to the practices described in this policy.
1. Personal Data We Collect
We collect the following types of personal data when you use our platform:
- Account Information: Name, email address, school, level and payment details when you subscribe. We collect this information to better understand our users' needs and provide more relevant educational content tailored to your academic level.
- Usage Data: Interactions with the platform, such as the number of questions asked, subjects accessed, and features used.
- Device Information: Basic information about the device you use to access Tutorly.sg (e.g., IP address, browser type). We collect this solely to prevent platform abuse and maintain security, never for tracking or any other purposes.
- Optional Data: Any personal data voluntarily provided through forms, surveys, or support requests.
2. Purpose of Data Collection
We collect and use your personal data for the following purposes:
- Platform Functionality: To provide access to Tutorly.sg and ensure its features work as intended.
- User Support: To respond to your queries, provide technical assistance, and improve your user experience.
- Improvement and Development: To analyze usage data and enhance our platform's features and functionality.
- Marketing and Updates: To send information about new features, updates, or promotions (only if you opt-in).
- Compliance: To comply with legal and regulatory requirements.
3. Consent and Withdrawal
By using Tutorly.sg, you consent to the collection, use, and disclosure of your personal data as outlined in this Privacy Policy.
You may withdraw your consent at any time by contacting us at hello@tutorly.sg. Please note that withdrawal of consent may affect your ability to use certain features of the platform.
4. Disclosure of Personal Data
We will not disclose your personal data to third parties except in the following circumstances:
- Service Providers: We may share data with third-party service providers to help operate our platform (e.g., payment processors, analytics providers).
- Legal Requirements: We may disclose data to comply with applicable laws, regulations, or court orders.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
5. Protection of Personal Data
We take reasonable steps to protect your personal data from unauthorized access, collection, use, disclosure, or modification. These measures include:
- Encryption of sensitive data such as payment details.
- Regular monitoring of our systems to prevent breaches or leaks.
- Restricted access to personal data, limited to authorized personnel only.
While we strive to protect your data, no transmission over the internet is entirely secure. You use the platform at your own risk.
6. Retention of Personal Data
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or business requirements. When data is no longer required, it will be securely deleted or anonymized.
7. Access, Correction, and Deletion of Data
You have the right to:
- Access: Request a copy of your personal data in our possession.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your data, subject to legal or business requirements.
To exercise these rights, please contact us at hello@tutorly.sg.
8. Use of Cookies
Tutorly.sg uses cookies and similar technologies to:
- Remember your preferences and improve your user experience.
- Analyze site usage and performance.
You can disable cookies in your browser settings, but some features of the platform may not function properly.
9. Marketing Communications
We may send you marketing emails about updates, promotions, or features of Tutorly.sg if you have opted in. You can unsubscribe at any time by clicking the "Unsubscribe" link in the email or contacting us at hello@tutorly.sg.
10. Cross-Border Data Transfers
If your personal data is transferred to servers outside Singapore, we will ensure that the recipient country has comparable data protection standards or that appropriate safeguards are in place.
11. Third-Party Links
Tutorly.sg may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or a notice on the platform. Your continued use of Tutorly.sg constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: hello@tutorly.sg